Refund & Cancellation

Credit packs

BoogiePaw sells one-time credit packs. There is no subscription and no recurring charge. Credits never expire while your account exists. Packs are digital and usable immediately. Except where required by applicable law or approved for a billing or service issue, unused credits are not refundable for a change of mind.

This policy does not limit mandatory consumer rights. If the service was not delivered or was materially different from what was described, contact us with your receipt and task details. We assess the issue and, where a cash refund is due, arrange it through Waffo Pancake to the original payment method. Your bank controls how quickly an approved refund appears.

Checkout is processed by Waffo Pancake (waffo.ai) as Merchant of Record. Cash refunds, tax invoices and chargebacks are handled through Waffo — we cannot refund a card charge outside that checkout.

If you were charged incorrectly (duplicate charge, wrong amount), email support@boogiepaw.com within 14 days with your account email and payment receipt. We reply within 3 business days. Where appropriate we request the refund through Waffo Pancake. If we do not respond in that window, Waffo Pancake may issue a refund on our behalf.

Failed generations

If a safety check blocks your request, or a generation fails on our side (provider error or timeout), and no video is delivered, that run costs you no credits: a photo that fails the photo safety check is rejected before any credits are reserved, and in every other case the reserved credits are returned to your balance automatically, with no ticket needed. A credit return is not a cash refund.

Custom dance videos cost 30 credits (template videos cost 20). If a Custom dance finished video fails our quality check, it may be re-generated once for free; otherwise you get a full refund of the reserved credits.

Not happy with a finished video

Once per account, within 7 days of making a video, you can get that video's credits back from its preview in My Videos, even if nothing went wrong technically. This applies to accounts that have bought credits. It returns credits, not cash, and the video stays in your library.

Cancellation

There is no recurring subscription to cancel. Stop using the product at any time, or delete your account via Delete my data. Deleting your account clears unused credits and is not a cash refund.

Contact

support@boogiepaw.com — we reply within 3 business days.